PATIENT GUIDE

---

Patients may be admitted either through:
 

• Outpatient Department (OPD) – after consultation with a specialist doctor. 
• Emergency Department – in case of urgent or critical medical conditions. 
• Please bring the following documents for registration 
• Doctor’s admission advice or referral letter 
• Valid government-issued ID proof (Aadhaar, PAN, etc.) 
• Previous medical records, test reports, and prescriptions 
• Our admission desk will assist you in completing the registration formalities and selecting your preferred room category (General Ward, Semi-private, or Private).

• Each room is equipped with comfortable beds, patient monitoring systems, and a nurse call system. 
• Facilities include television, attached bathrooms, and basic furniture for attendants. 
• Rooms are cleaned regularly by trained housekeeping staff to maintain hygiene and comfort. 
• Attendant stay: One attendant is permitted to stay with the patient in private or semi-private rooms.

• A team of experienced doctors and 24×7 nursing staff ensures continuous monitoring and timely care.
• Daily rounds are conducted by the treating consultant to review progress.
• For any urgent concern, you can use the nurse call button or contact the nursing station directly.

• Our in-house pharmacy operates 24×7 and provides all prescribed medicines and surgical items.
• Please do not buy medicines from outside unless advised by your doctor.
• Nursing staff will administer medications as per doctor’s orders and maintain the treatment record.

We provide comprehensive diagnostic facilities including: 

• X-ray, CT Scan, ECG, and ECHO 
• Pathology and Biochemistry Laboratory Tests. 
• Reports are integrated with the hospital system for quick access by your doctor. 
• Home sample collection are available for convenience.

Billing is done through a centralized, computerized system to ensure accuracy and transparency.

• You will receive daily billing updates for your reference. 
• We accept payments through:
  Cash
  Debit / Credit Card
  UPI / Online transfer 
• Health Insurance/TPA (for empanelled companies)  
• For insurance or cashless admissions, please contact our TPA desk with your policy details and ID card at the time of admission.

• Visitors play an important role in a patient’s recovery, but rest is equally essential. 
• To ensure proper care: 
• Visiting hours: 5:00 PM – 6:00 PM (subject to change) 
• Only one visitor is allowed at a time. 
• Visitors must maintain silence, hygiene, and avoid disturbing other patients. 
• Children below 12 years are not allowed in patient wards for safety reasons.

24×7 Emergency Care for all medical, surgical, and trauma cases.
 

• Fully equipped ambulances are available for patient transfers and emergencies. 
• To request an ambulance, please contact the emergency helpline: 97035 86000.
   

• Rooms, wards, and common areas are sanitized and cleaned regularly.
• If you notice any maintenance issue, please inform the nursing station or housekeeping desk.

• Once your doctor approves discharge, the billing department will prepare your final bill. 
• You will receive:
  Discharge Summary
  Final Medical Reports
  Medication and Follow-up Instructions